For cleaner oceans, fewer nets, and more awareness – fashion with purpose.
FAQ
BIANCA XENIA is a fashion brand with a mission to make waves through style. The net featured in our collections is not only visually striking, but also sends a powerful message against bycatch. Nets don’t belong in the ocean. We aim to raise awareness about the fight against illegal fishing while actively contributing to the protection and preservation of our oceans.
BIANCA XENIA is a fashion brand with a mission to make waves through style. The net featured in our collections is not only visually striking, but also sends a powerful message against bycatch. Nets don’t belong in the ocean. We aim to raise awareness about the fight against illegal fishing while actively contributing to the protection and preservation of our oceans.
We offer timeless designs and modern trend pieces — from T-shirts, hoodies, pants, bikinis, and caps to more extravagant fashion statements. Beyond that, we’re working on launching additional products that actively contribute to protecting our oceans.
We offer timeless designs and modern trend pieces — from T-shirts, hoodies, pants, bikinis, and caps to more extravagant fashion statements. Beyond that, we’re working on launching additional products that actively contribute to protecting our oceans.
Our products are made in Europe.
Our products are made in Europe.
We are fully committed to innovative and sustainable technologies, using only organic cotton and recycled materials. In our swimwear, ECONYL® is the key component that brings this vision to life.
We are fully committed to innovative and sustainable technologies, using only organic cotton and recycled materials. In our swimwear, ECONYL® is the key component that brings this vision to life.
Yes, our products are vegan.
Yes, our products are vegan.
The type of care instructions depends on the product you choose. You’ll find specific care details on the label of each item.
The type of care instructions depends on the product you choose. You’ll find specific care details on the label of each item.
The following payment methods are available to you: PayPal, credit card (Visa and Mastercard).
The following payment methods are available to you: PayPal, credit card (Visa and Mastercard).
Yes, once your payment has been received, you will receive an email with your order confirmation. As soon as your order has been shipped, we will send you another email containing a tracking link so you can follow the delivery status all the way to your doorstep.
Your invoice will also be sent directly to the email address you provided. Please make sure to check your spam folder in case you haven't received a message from us.
If you have any further questions, feel free to contact us at hello@biancaxenia.com.
Yes, once your payment has been received, you will receive an email with your order confirmation. As soon as your order has been shipped, we will send you another email containing a tracking link so you can follow the delivery status all the way to your doorstep.
Your invoice will also be sent directly to the email address you provided. Please make sure to check your spam folder in case you haven't received a message from us.
If you have any further questions, feel free to contact us at hello@biancaxenia.com.
If you haven’t received an order or shipping confirmation, please first check your spam folder. Also, make sure your inbox isn’t full, as this could prevent new emails from coming through.
If you accidentally entered the wrong email address or still can’t find the confirmation despite providing the correct one, please contact us at hello@biancaxenia.com — we’re happy to help!
If you haven’t received an order or shipping confirmation, please first check your spam folder. Also, make sure your inbox isn’t full, as this could prevent new emails from coming through.
If you accidentally entered the wrong email address or still can’t find the confirmation despite providing the correct one, please contact us at hello@biancaxenia.com — we’re happy to help!
Unfortunately, it is not possible to modify individual items of an order once it has been completed.
Unfortunately, it is not possible to modify individual items of an order once it has been completed.
To cancel an order, please contact us by email at hello@biancaxenia.com.
Please note that a cancellation is only possible as long as the order has not yet been processed. Once your order has been processed, it will be shipped to the delivery address you provided.
In this case, you can make use of our 14-day return policy and send back the item(s) or the entire order.
To receive a return label, please send an email to hello@biancaxenia.com. Kindly note that return shipping costs are not covered.
To cancel an order, please contact us by email at hello@biancaxenia.com.
Please note that a cancellation is only possible as long as the order has not yet been processed. Once your order has been processed, it will be shipped to the delivery address you provided.
In this case, you can make use of our 14-day return policy and send back the item(s) or the entire order.
To receive a return label, please send an email to hello@biancaxenia.com. Kindly note that return shipping costs are not covered.
No, it is not necessary to create a customer account to place an order. You can complete your purchase as a guest.
However, please make sure that all your information is accurate during checkout.
No, it is not necessary to create a customer account to place an order. You can complete your purchase as a guest.
However, please make sure that all your information is accurate during checkout.
Please contact us directly via email at hello@biancaxenia.com. We will do our best to make changes to your order in time.
However, please note that we aim to prepare your package for shipping as quickly as possible. Once you’ve received an order confirmation by email, your order is already being processed, and changes may no longer be possible.
Please contact us directly via email at hello@biancaxenia.com. We will do our best to make changes to your order in time.
However, please note that we aim to prepare your package for shipping as quickly as possible. Once you’ve received an order confirmation by email, your order is already being processed, and changes may no longer be possible.
We’re sorry to hear that your order was incomplete. Please contact us via email at hello@biancaxenia.com and let us know which item is missing. We will get back to you as soon as possible with a solution.
We’re sorry to hear that your order was incomplete. Please contact us via email at hello@biancaxenia.com and let us know which item is missing. We will get back to you as soon as possible with a solution.
Please contact us via email at hello@biancaxenia.com for any inquiries or assistance.
Please contact us via email at hello@biancaxenia.com for any inquiries or assistance.
We offer standard delivery for all customers in Germany within 1-2 business days and for other European countries within 2-3 business days. In exceptional cases, the delivery time for products may be longer.
We offer standard delivery for all customers in Germany within 1-2 business days and for other European countries within 2-3 business days. In exceptional cases, the delivery time for products may be longer.
The shipping cost within Germany is €4.90, and to other European countries, it is €9.90. Shipping is free for orders over €149.90.
The shipping cost within Germany is €4.90, and to other European countries, it is €9.90. Shipping is free for orders over €149.90.
Currently, we ship to Germany, Switzerland, and other European countries.
Currently, we ship to Germany, Switzerland, and other European countries.
We ship our products in Germany with our shipping partner DHL. In Switzerland, we use DHL or Swiss Post for deliveries.
We ship our products in Germany with our shipping partner DHL. In Switzerland, we use DHL or Swiss Post for deliveries.
As soon as we have shipped your order, you will receive an email from us. This email will contain a link that allows you to track your delivery until it arrives at your doorstep.
As soon as we have shipped your order, you will receive an email from us. This email will contain a link that allows you to track your delivery until it arrives at your doorstep.
Within Germany, delivery to a DHL Packstation is available. However, in Switzerland, delivery to a Packstation or Parcel Shop is not possible.
Within Germany, delivery to a DHL Packstation is available. However, in Switzerland, delivery to a Packstation or Parcel Shop is not possible.
We sincerely hope that you love our products. However, if the items don’t fit or aren’t to your liking, we offer the option to return them within 14 days of receipt. Please make sure to return the items in the same condition in which you received them.
We sincerely hope that you love our products. However, if the items don’t fit or aren’t to your liking, we offer the option to return them within 14 days of receipt. Please make sure to return the items in the same condition in which you received them.
At BIANCA XENIA, you have 14 days after receiving your order to return items to us. For more information about the right of withdrawal at BIANCA XENIA, please refer to our cancellation policy.
At BIANCA XENIA, you have 14 days after receiving your order to return items to us. For more information about the right of withdrawal at BIANCA XENIA, please refer to our cancellation policy.
To start a return, please contact us at hello@biancaxenia.com within 14 days of receiving your item. Your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging.
Once your return is accepted, we will send you a return shipping label and instructions. Items returned without prior approval will not be accepted.
Please note: Return shipping costs, including customs duties and taxes, are the responsibility of the customer.
To start a return, please contact us at hello@biancaxenia.com within 14 days of receiving your item. Your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging.
Once your return is accepted, we will send you a return shipping label and instructions. Items returned without prior approval will not be accepted.
Please note: Return shipping costs, including customs duties and taxes, are the responsibility of the customer.
Unfortunately, exchanges are not possible. However, you have the option to return items and place a new order.
Unfortunately, exchanges are not possible. However, you have the option to return items and place a new order.
Yes, you will receive an email from us confirming that we have received your returned item(s) once your return has been processed.
Yes, you will receive an email from us confirming that we have received your returned item(s) once your return has been processed.
We will process your refund within 14 days. The credit will be issued to the original payment method. Unfortunately, it is not possible to issue refunds to a different payment method.
If you have returned multiple items or packages, the refund for these returns may be processed at different times. Please also note that depending on the chosen payment method, it may take some time for the refund to appear in your account.
We will process your refund within 14 days. The credit will be issued to the original payment method. Unfortunately, it is not possible to issue refunds to a different payment method.
If you have returned multiple items or packages, the refund for these returns may be processed at different times. Please also note that depending on the chosen payment method, it may take some time for the refund to appear in your account.
We're sorry to hear that your item is defective. Please contact us via email at hello@biancaxenia.com, providing details and, if possible, photos of the defect. We’ll get back to you as soon as possible with a solution.
We're sorry to hear that your item is defective. Please contact us via email at hello@biancaxenia.com, providing details and, if possible, photos of the defect. We’ll get back to you as soon as possible with a solution.
We’re sorry to hear that you received the wrong product. Please simply return the item to us and indicate that the wrong product was delivered as the reason for the return. For assistance, please contact us via email at hello@biancaxenia.com.
We’re sorry to hear that you received the wrong product. Please simply return the item to us and indicate that the wrong product was delivered as the reason for the return. For assistance, please contact us via email at hello@biancaxenia.com.
If you don’t want to miss any of our latest offers, you can easily sign up for our free newsletter.
Just enter your email address under JOIN US - MOVE THE OCEAN.
If you don’t want to miss any of our latest offers, you can easily sign up for our free newsletter.
Just enter your email address under JOIN US - MOVE THE OCEAN.
If you’d like to unsubscribe from our newsletter, simply open the newsletter in your email inbox and click the unsubscribe link at the very bottom.
If you’d like to unsubscribe from our newsletter, simply open the newsletter in your email inbox and click the unsubscribe link at the very bottom.
Still need assistance?
Need help or just want to say hi? Write to us – let’s move the ocean together!
