Terms and Conditions

1. Scope

These Terms and Conditions ("Terms") apply to all orders placed through the Bianca Xenia online store in the version valid at the time of the order.

Our products and services are offered to consumers and businesses worldwide.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

2. Provider

BIANCA XENIA

Schlossstraße 116
3008 Bern
Switzerland

Email: hello@biancaxenia.com

Swiss VAT Number: CHE-132.392.360
German VAT Number: DE450666068

3. Conclusion of Contract

The presentation of products in the online store does not constitute a legally binding offer but rather an invitation to place an order.

By clicking the "Buy Now" button or a similar checkout button, you submit a binding offer to purchase the goods contained in your shopping cart.

The purchase contract is concluded only upon our express order confirmation sent by email or upon shipment of the goods.

We reserve the right to refuse orders without providing reasons.

4. Prices and Payment Terms

All prices are displayed in the currency specified in the online store.

Unless otherwise stated, prices include applicable value-added tax (VAT).

Shipping costs are displayed separately during the checkout process.

Payment may be made using the payment methods offered in the online store.

We reserve the right to exclude certain payment methods at our discretion.

5. Delivery and Shipping

Orders are shipped from Germany.

We currently deliver to the European Union, Switzerland, and the United Kingdom.

Estimated delivery times are as follows:

  • Germany: 1–3 business days
  • European Union: 5–8 business days
  • Switzerland: 4–7 business days
  • United Kingdom: 4–7 business days

Delivery times are estimates and are not guaranteed.

Delays caused by force majeure, customs clearance, or circumstances beyond our reasonable control shall not give rise to any claim for damages.

For deliveries outside the European Union, additional customs duties, taxes, or fees may apply. These charges are the responsibility of the customer.

6. Shipping Confirmation

Once your order has been handed over to the shipping carrier, you will receive a shipping confirmation by email, including tracking information where available.

7. Right of Withdrawal

Consumers may have a statutory right of withdrawal in accordance with applicable law.

Further details can be found in our separate Withdrawal Policy.

8. Returns

Returns are accepted within the period specified in our Withdrawal Policy.

Returned items must be:

  • unworn
  • unwashed
  • undamaged
  • with all original tags attached
  • in their original packaging

Where legally permissible, customers are responsible for the direct costs of returning goods.

9. Exclusion of Returns

For reasons of health protection and hygiene, certain products may be excluded from return if their seal or protective covering has been removed after delivery.

This applies in particular to swimwear, underwear, and similar products if worn or if hygiene seals have been removed.

10. Exchanges

Direct exchanges are not available.

If you wish to order a different item, color, or size, please place a new order.

11. Refunds

Refunds will be processed within 14 days after receipt and inspection of the returned goods.

We reserve the right to withhold reimbursement until we have received the returned goods or proof that the goods have been returned.

Refunds will be issued using the original payment method.

12. Retention of Title

Goods remain our property until full payment has been received.

13. Warranty

The statutory warranty rights applicable under the relevant governing law shall apply.

14. Liability

We shall be liable without limitation for damages caused by intentional misconduct or gross negligence, as well as for injury to life, body, or health.

In the case of a slightly negligent breach of essential contractual obligations, our liability shall be limited to foreseeable damages typical for the contract.

Any further liability is excluded to the extent permitted by law.

15. Transfer of Risk

For consumers, the risk of accidental loss or accidental deterioration of the goods shall pass only upon delivery of the goods to the customer.

16. Abuse and Fraud Prevention

We reserve the right to cancel or reject orders where there is reasonable suspicion of fraud, abuse, or other unlawful activities.

17. Intellectual Property

All content on this website, including but not limited to designs, text, images, graphics, logos, trademarks, and other materials, is protected by copyright, trademark, and other intellectual property laws.

Any use, reproduction, or distribution without our prior written consent is prohibited.

18. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Switzerland, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Mandatory consumer protection provisions of the country in which the customer has their habitual residence shall remain unaffected.

19. Jurisdiction

To the extent permitted by law, the exclusive place of jurisdiction shall be Bern, Switzerland.

For consumers, any mandatory statutory jurisdiction provisions applicable in their country of residence shall remain unaffected.

20. Severability

Should any provision of these Terms and Conditions be held invalid, unlawful, or unenforceable in whole or in part, the validity of the remaining provisions shall remain unaffected.

The invalid provision shall be replaced by a legally permissible provision that most closely reflects the economic purpose of the original provision.

21. Contact

BIANCA XENIA

Schlossstraße 116
3008 Bern
Switzerland

Email: hello@biancaxenia.com