Withdrawal Policy

Right of Withdrawal

Consumers have the right to withdraw from this contract within fourteen (14) days without giving any reason.

Withdrawal Period

The withdrawal period is fourteen (14) days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.

Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us:

BIANCA XENIA
Email: hello@biancaxenia.com

of your decision to withdraw from this contract by means of a clear statement (for example, by email).

You may use the model withdrawal form provided below, although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs, without undue delay and no later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out the reimbursement using the same means of payment that you used for the original transaction unless expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

Return of Goods

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen (14) days from the day on which you inform us of your withdrawal from this contract.

The deadline is met if you send back the goods before the period of fourteen (14) days has expired.

You will bear the direct cost of returning the goods.

Any customs duties, taxes, or import fees associated with the return shipment shall also be borne by the customer.

Liability for Diminished Value

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:
  • For the supply of goods that are made to the consumer’s specifications or are clearly personalized;
  • For the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, where the seal has been removed after delivery;
  • For the supply of gift cards or comparable digital value vouchers.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)
To:
BIANCA XENIA
Email: hello@biancaxenia.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract
of sale of the following goods (*):

Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate

Important Notice

This Withdrawal Policy applies independently of the information provided on our “Shipping, Returns & Exchanges” page, which may describe additional voluntary services or practical return procedures.

Nothing in this Withdrawal Policy affects the statutory rights of consumers under applicable consumer protection laws.

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